Answers to common questions.
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General
What is ONVORE?
ONVORE is a small WordPress plugin studio building focused, professional plugins for multi-vendor marketplaces — particularly Dokan-powered stores. We make plugins that solve specific marketplace problems we've encountered ourselves running real marketplaces.
Who are ONVORE plugins for?
Marketplace owners running WordPress + WooCommerce + Dokan, plus the vendors selling on those marketplaces. Some of our plugins are admin-facing (controls and settings for the marketplace owner); others are vendor-facing (running inside Dokan's vendor dashboard).
Do I need to know how to code?
No. ONVORE plugins install and configure through the standard WordPress admin — no code required. If you do have a developer, every plugin exposes well-documented action and filter hooks for customisation.
Where can I download ONVORE plugins?
Sign in at account.onvore.com after subscribing — every plugin you've purchased is downloadable from your account, along with the licence keys and update channel for each site.
Requirements & compatibility
What WordPress and PHP versions are supported?
WordPress 6.2 or higher, PHP 7.4 or higher (PHP 8.1+ recommended for best performance). All ONVORE plugins are tested against the latest WordPress release.
Do I need WooCommerce?
Yes. ONVORE plugins extend WooCommerce — they're not standalone shop replacements.
Do I need Dokan?
Yes — our plugins are purpose-built for Dokan-powered marketplaces. Dokan Lite is sufficient for most features; Dokan Pro is fully supported as well.
Are ONVORE plugins compatible with my theme?
Yes — ONVORE plugins work with any properly-coded WordPress theme. We test against popular marketplace themes including Dokan's default themes, Astra, GeneratePress, and Avada.
Are ONVORE plugins translation-ready?
Yes. Every user-facing string is wrapped for translation using WordPress's standard i18n functions, and a complete `.pot` file ships with each plugin. Compatible with WPML, Polylang, and Loco Translate.
Licensing & subscriptions
How does the licensing work?
After you purchase a subscription, you receive a licence key by email and in your onvore.com account. Enter that key in the plugin's License page in wp-admin → click Activate. Pro features unlock immediately. The plugin re-checks the licence with our servers once a day to confirm it's still valid.
How many sites can I activate a licence on?
One production site per licence. Staging, dev, and localhost URLs are auto-exempted (subdomains starting with staging., dev., test., or .local don't count against the limit), so you can develop freely.
Can I move my licence to a different site?
Yes. On the old site go to wp-admin → ONVORE → License → Deactivate. Then activate the same key on the new site. You can also manage active sites from your onvore.com account in case you've lost access to the old site.
What happens when my subscription expires?
The plugin keeps running with its current settings, but stops pulling updates and disables features that require an active licence. Nothing is deleted — your imported products, vendor connections, and settings all stay exactly as they were. You'll see a non-intrusive notice in wp-admin with a renewal link. Renew any time to instantly restore full access.
Can I cancel my subscription?
Yes — cancel any time from your onvore.com account. You keep Pro access for the period you've already paid for; the subscription then ends naturally at the end of the billing cycle.
Can I upgrade or downgrade between tiers?
Yes. Change plans any time from your account. Billing is pro-rated — you pay the difference for an upgrade, or get credit applied to your next invoice for a downgrade.
Refunds & support
Do you offer refunds?
Yes — every purchase comes with a 14-day refund window. If you're not happy with the plugin within 14 days of purchase, email us and we'll refund in full. See the Refund Policy for the full terms.
How do I get support?
Email support@onvore.com — active subscribers get priority replies within 1 business day on weekdays.
Will you build custom features for my marketplace?
We don't do custom development inside this business. Every ONVORE plugin is built to work for many marketplaces out-of-the-box, with extensive action and filter hooks so your own developer can extend it. If you have a feature request that would help many customers, we'd love to hear it — drop us a line.
Where can I report bugs or request features?
Email support@onvore.com with as much detail as possible (steps to reproduce, screenshots, error messages from the wp-admin error log if any). We read everything and reply to everything.
Security & privacy
Where are API tokens stored?
Inside your own WordPress database — never on our servers. Tokens are encrypted at rest using libsodium AEAD secretbox with a key derived from WordPress's `AUTH_KEY` and `SECURE_AUTH_KEY` constants.
Do ONVORE plugins send data to onvore.com?
Only what's strictly necessary for licensing — when you activate or validate a licence key, the plugin sends the key and your site URL. That's it. Optionally, you can enable "anonymous error fingerprints" in settings, which sends hashed error signatures (no customer data) to help us catch bugs. It's off by default.
Is the code obfuscated?
No. All ONVORE plugin code is human-readable PHP. WordPress.org prohibits obfuscation in free plugins, and we hold our Pro plugins to the same standard.
Are ONVORE plugins audited?
Every plugin passes WordPress.org's official Plugin Check tool before release. We follow the WordPress Coding Standards and the OWASP Top 10 in our development process. The codebase is also reviewed against the WordPress.org security checklist before each release.