Terms of Service
The agreement between you and us.
These Terms of Service ("Terms") govern your use of onvore.com and our plugins. By using our site or subscribing to a plugin, you agree to these Terms. If you don't agree, please don't use our services.
1. Who we are
ONVORE ("we", "us", "our") operates from Hämeenkatu 11, 33100 Tampere, Finland. Contact: support@onvore.com.
2. The services we provide
We sell WordPress plugins on a subscription basis. Plugins are downloadable digital products you install on your own WordPress site. We do not provide hosting, custom development, or services performed on your behalf.
3. Eligibility
You must be at least 18 years old (or the age of majority in your country, if higher) to subscribe. If you're subscribing on behalf of a business, you represent that you have authority to bind that business to these Terms.
4. Account responsibility
You're responsible for keeping your account credentials secure. Notify us immediately at support@onvore.com if you suspect unauthorised access. We're not liable for losses caused by you sharing your account.
5. Subscriptions and billing
5.1 Billing cycles
You choose a monthly or yearly billing cycle when you subscribe. Subscriptions auto-renew at the end of each cycle until you cancel.
5.2 Pricing changes
We may change subscription pricing. You'll receive at least 30 days' notice by email before any price change takes effect on your subscription. You can cancel before the change applies if you don't agree.
5.3 Taxes
Listed prices are exclusive of tax. Applicable VAT, GST, or sales tax is added at checkout based on your billing location. Our payment provider acts as Merchant of Record and handles tax compliance globally.
5.4 Refunds
Refunds are governed by our Refund Policy.
5.5 Cancellation
Cancel any time from your account page. Cancellation stops future billing — you retain Pro access until the end of the current paid period.
6. Licence to use the plugins
6.1 What you get
While your subscription is active, you have a non-exclusive, non-transferable, non-sublicensable licence to install and use the Pro plugin on the number of sites your plan allows (currently 1 production site per licence, with staging/dev/localhost auto-exempted).
6.2 What you can't do
- Distribute, resell, sublicense, or re-package our Pro plugins.
- Remove or obscure copyright notices in the code.
- Use the plugins for any illegal purpose.
- Attempt to bypass the licensing system to use Pro features without a paid subscription.
6.3 Licence basis
ONVORE plugins are proprietary, commercial software licensed to you under these Terms. They are distributed directly from account.onvore.com — not via the WordPress.org plugin directory — and access is gated by an active subscription.
7. What happens when your subscription ends
When your subscription ends (cancellation or expiry):
- The plugin keeps running with the build you last installed, but stops receiving updates and licence-gated features are disabled.
- Your existing data (imported products, vendor connections, settings) is not deleted.
- You can renew at any time to restore updates and full functionality.
8. Support
Support is provided by email at support@onvore.com. Pro subscribers receive priority support with a target first-response time of 1 business day on weekdays. Support is best-effort — we don't guarantee bug fixes or feature requests on any timeline.
9. Acceptable use
You may not use ONVORE plugins or onvore.com to:
- Violate any applicable law or regulation.
- Infringe anyone's intellectual property rights.
- Distribute malware or phishing material.
- Harass, threaten, or abuse our support team or other users.
- Probe, scan, or test the vulnerability of onvore.com without our prior written consent.
We reserve the right to suspend or terminate accounts that violate this clause.
10. Intellectual property
All trademarks, logos, brand names, source code, documentation, and content on onvore.com are owned by ONVORE or our licensors. Nothing in these Terms transfers ownership to you beyond the limited licence in section 6.
11. Disclaimers
Our plugins are provided "AS IS" without warranties of any kind, express or implied, including merchantability and fitness for a particular purpose, to the maximum extent permitted by applicable law.
We do not warrant that the plugins will be uninterrupted, error-free, or compatible with every WordPress configuration. We do warrant that we'll fix bugs we can reproduce, as quickly as practicable.
12. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms or your use of our products is limited to the amount you have paid us in the 12 months preceding the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — even if we've been advised of the possibility.
Nothing in this section limits liability for fraud, gross negligence, or anything else that cannot be limited under applicable law.
13. Indemnification
You agree to indemnify and hold us harmless from claims arising out of your breach of these Terms, your misuse of our products, or your violation of any law or third-party rights.
14. Changes to these Terms
We may update these Terms occasionally. Material changes will be announced by email to active subscribers at least 30 days before they take effect. Continued use after the change date constitutes acceptance.
15. Termination
You may stop using our services at any time. We may suspend or terminate your access for breach of these Terms, fraudulent activity, or as required by law — usually after notice and an opportunity to fix the issue.
16. Governing law
These Terms are governed by the laws of Finland, without regard to its conflict-of-laws principles. Disputes that cannot be resolved by good-faith discussion will be submitted to the courts of Pirkanmaa District Court, Tampere, Finland. If you are an EU consumer, this clause does not deprive you of the protection of mandatory consumer-protection laws in your country of residence.
17. Severability
If any clause of these Terms is found unenforceable, the remaining clauses continue in effect.
18. Entire agreement
These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, and Data Deletion Policy, form the entire agreement between you and ONVORE.
19. Contact
Questions about these Terms? Email support@onvore.com.